If you are currently using Twilio or a different SMS provider for text messaging, you may want to port your existing phone numbers to Sendo. This process is called number porting, and it can be completed with little to no messaging downtime.

Right now this process can be initiated by reaching out to Sendo support. We are working on adding a self-service option to the dashboard for this in the future.

If you have an active 10DLC campaign registered through your existing provider, it is not curently possible to migrate the campaign. Beacuse of this, we recommend that you create a new campaign with Sendo, and then port the phone number over once the campaign is fully approved. This would avoid any interruptions to existing traffic.

Note: Right now Sendo can only support porting local (10DLC) numbers

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Porting from Twilio

Twilio has a guide here that explains the process to port numbers away from Twilio. To start, you will need to reach out to porting@twilio.com to request the service address and PIN for the port application. Once you have gathered that information, you will need to provide the following information to Sendo by contacting support:

  1. Full name of user
  2. Company/brand name
  3. Last 8 characters of Twilio Account SID
  4. Service address (provided by Twilio)
  5. Account PIN (provided by Twilio)
  6. Sendo campaign ID to be associated with the number
  7. Preferred port

Once this information is shared with Sendo, we will initiate the porting process. If any of the information you submitted is invalid and needs corrections, we will reach out to you with details. If the port request is approved, we will provide you with a date and time for the port to occur. This porting process usually takes 1-2 weeks.

Once the port is complete, you will be notified via email. The number will be available in your Sendo account and you can start using it for SMS/MMS messaging.

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Porting from other providers

If you are porting from a different provider, the process will be similar to the Twilio process. You will need to reach out to your current provider to gather the required information, and then provide that information to Sendo support. We will then initiate the porting process and keep you updated on the status. This is the information you need:

  1. Full name of user
  2. Company/brand name
  3. Account number
  4. Service address
  5. Account PIN (if required)
  6. Sendo campaign ID to be associated with the number
  7. Preferred port

Once this information is submitted to Sendo and approved, we will provide you with a date and time for the port to occur. This porting process usually takes 1-2 weeks.

Note: We’re working on adding more specific guides for other providers soon

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Migrating 10DLC campaigns

It is not currently possible to migrate an active 10DLC campaign from one provider to another, but this functionality may be added in the future. For now, we recommend that you create a new campaign with Sendo, and then port the phone number over once the campaign is fully approved. This would avoid interruptions to existing traffic.